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Lloyds Bank, Halifax and Bank of Scotland customers have been locked out of their banking apps for the second time in three months.
A technical outage has left thousands of customers unable to transfer money, view online and app statements and pay for goods.
The three banks all operate under the Lloyds Banking Group, which has 26 million customers.
Users trying to access their banking app are met with a message reading: “We know some of our customers are having issues logging in to online banking and our app. We’re sorry about this and we’re working to have everything back to normal as soon as we can.”
Each of the three banks has acknowledged the problems via posts on X, stressing that they are “working hard to fix it”.
One X user wrote: “Shocking really. It’s been down for around two hours now. This simply isn’t good enough.”
Another wrote: “I’m trying to pay for a vet bill and can’t access my bank.”
Technical problems have started to become a regular occurrence for customers of the Lloyds Banking Group brand.
Reports of log-in problems began around 11.35am on Wednesday – two months after a similar outage left thousands of customers unable to access their accounts.
The issue in June lasted around two-and-a-half hours. A similar problem also hit customers on Jan 23.
As well as access troubles, the banking giant had problems earlier this year with data sharing.
More than 400,000 users were able to view strangers’ transactions in a separate IT glitch affecting Halifax, Lloyds Bank and Bank of Scotland customers.
Wage payments, HMRC reference numbers and other personal transactions were said to be visible as a result of the error.
The outage forced Lloyds to pay nearly £140,000 in compensation to more than 3,600 customers for “distress and inconvenience”.
Lloyds Banking Group is gradually phasing out the Halifax brand and inviting customers to use the Lloyds app. Both, however, have been affected by Wednesday’s widespread outage.
A Treasury select committee report in March 2025 revealed that nine of the top banks and building societies operating in the UK accumulated more than 800 hours of unforeseen tech and systems outages over two years, equivalent to 33 days.
The data showed that at least 158 banking IT failure incidents affected millions of customers’ ability to access and use services between January 2023 and February 2025.
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